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Frequently Asked Questions

To find a product use our search engine. It is located at the top of the homepage (right-hand side) just below the Shopping List and your e-basket. It is also visible on every sub-page of the website, at the top (centre).

The search box accepts all words and also immediately suggests matching products. In the search box, you can enter both the names of the products you are looking for and their SKU numbers.

To find the spare part for your vehicle, use our convenient Genuine Parts Finder.

In this search engine you can find matching parts in 3 ways:

by entering the VIN of your vehicle,

by selecting the relevant parameters of your vehicle (model, colour, year...), 

by entering the relevant part number.

Yes, of course, we are an authorised Kawasaki dealer in Poland. All parts that we sell in our shop are genuine Kawasaki products. Parts are directly sourced from the authorised Kawasaki distribution network in Poland.

All genuine Kawasaki spare parts are also manufactured by Kawasaki. As a result, we are able to offer parts of the highest quality with a perfect fit to your specific vehicle.

In order to correctly and efficiently select Kawasaki genuine replacement parts, it is necessary to enter the model code of the motorbike. This is a rarely used number and is difficult to find in the warranty booklet, owners manual or vehicle registration document.

We recommend the use of a freely available tool developed by Kawasaki called K-TISC. This is a platform where you can check all key information about your Kawasaki vehicle yourself. Simply enter the VIN number or alternatively the vehicle type, model and model code, and you will receive a precise answer.

Check it out for yourself here.

If you are unsure of such information about your vehicle as the model year, please have your vehicle's VIN number ready and contact our Customer Service.

Once you have fully and correctly followed the part selection path, you can be 99.9% sure that the parts shown in the diagrams will fit your chosen vehicle. We suggest that you study these diagrams and the location of the individual components in depth to ensure that you select the correct spare parts.

However, if you are concerned that you are selecting parts incorrectly, just get in touch with us. Send us a message via the contact form and include your vehicle's VIN number and the parts you need. We will verify the correct selection and, if necessary, provide you with parts that will fit the VIN number provided.

Check all the most important information for your motorbike here.

Detailed information on the VIN number and how to find it can be found here.

The standard lead time for original parts from sklep.Kawasaki.pl is 3-5 working days (counted from the next working day after placing the order). This lead time is based on the availability of the part in stock at Kawasaki's European warehouse.

This is the time it takes for a systematic order to be sent from us to the manufacturer, for our order to be completed (one European warehouse handles thousands of orders from all over Europe every day) and then for the item to be couriered to us for delivery by your chosen delivery method.

In the event of unavailability of the European warehouse, you have the option to place your order at the Kawasaki warehouse, which is normally located in the country where Kawasaki vehicles and parts are manufactured. Such products are marked with "to order" availability. The estimated lead time for orders fulfilled from central warehouses is approximately 4-6 weeks, as parts are usually shipped by sea transport to reduce logistical costs. 

In the event of an extended lead time for a part (4-6 weeks) or total unavailability of the part, we will contact you by phone or email to inform you of the situation. We will never start an order for parts with an extended lead time without first contacting you and accepting the new delivery time.

This usually means that the product is temporarily out of stock at Kawasaki warehouses. In this situation, you can leave your email address and we will send you notification when the product is available again.

There may also be situations where a product is no longer permanently available and it is not possible to order it. This means that such a part has already been discontinued and all stock in all available warehouses has been exhausted. In all probability, such a product will soon receive a replacement.

No, this is not possible at the moment. When we launch such a service we will certainly provide such information on the homepage of the online shop.

Yes, we offer the possibility to collect the ordered goods in person at our head office in Warsaw at 6 Gronostaja Street (Kabaty).

When placing an order, it is possible to choose personal collection as a form of order delivery. Please note that in the case of personal collection, the lead time specified in the product sheet also applies. Once we have completed the entire order, we will immediately inform you of the possibility of collection.

Personal collection is carried out Monday to Friday from 9:00 to 17:00.

If you cannot find the answer to your question on our website, please feel free to contact our Customer Service Office.

You can do it by phone (phone no. 22 250 21 51) or by chat available on the shop's website - both forms of contact are open from Monday to Friday from 9:00 to 17:00.

You can also send us a message via the contact form available on the Contact page.

Yes, it is possible to place an order with shipment outside Poland. You can verify the cost of such delivery in the shopping cart after you have entered the country of delivery.

Yes, if you need help placing your order, please contact our helpline on 22 250 21 51. 

At Sklep.Kawasaki.co.uk we strive to make the returns procedure as smooth as possible, so that anyone returning an item will receive their money back as soon as possible.

A returns form is enclosed with each order, in addition to the sales document (receipt or invoice). In order to speed up the return process, we kindly ask you to complete this form carefully by filling in all the required fields. Then please return the parcel with the form to the address that is given as your returns address. In the case of spare parts and all other products we offer in our shop, please note that, in accordance with current legislation, returned goods must not bear any signs of attempted assembly, installation or use, such as dirt, damage, etc.

Returns are processed by the same method used to pay for the order or, in the case of COD orders, to the bank account indicated on the Return Form.

For more information about your right of withdrawal, please see: Returns and Complaints.

You can make a complaint by telephone, by letter or via our contact form. Remember to describe the reason for your complaint as accurately as possible in your letter or on the contact form, this will allow us to process your complaint more quickly.

To use the discount code, simply enter it in the "Promo Code" field in the shopping basket when finalising your purchase.

Once an order has been placed, it is unfortunately not possible to edit it, i.e. add or remove products. 

Your order will be processed within the lead time stated in the shopping cart when finalising your order. In the event that your order contains products with different lead times, the product with the longest lead time will determine the delivery time.

Please note that in this case we give you the option to decide that your order is to be split into several shipments. Select this option in the shopping basket and we will then send you the products according to their individual availability times.

Once an order has been placed in the online shop, it is not possible to change the selected payment method.

This most likely means that the product is temporarily unavailable. If this is the case, you can leave an email address where we will send a notification when the product is available again.

Once an order has been placed, it is unfortunately not possible to edit it, i.e. add or remove products. 

Your order will be processed within the lead time stated in the shopping cart when finalising your order. In the event that your order contains products with different lead times, the product with the longest lead time will determine the delivery time.

Please note that in this case we give you the option to decide that your order is to be split into several shipments. Select this option in the shopping basket and we will then send you the products according to their individual availability times.

Once an order has been placed in the online shop, it is not possible to change the selected payment method.

This most likely means that the product is temporarily unavailable. If this is the case, you can leave an email address where we will send a notification when the product is available again.

The quickest way to check the delivery cost of your order is to select the delivery method you are interested in, in the shopping basket. You will see the shipping cost next to your selected delivery method.

You can read more about delivery costs on the page: Delivery methods.

DPD courier deliveries are made to the address you specify between the standard hours of 09:00 and 17:00. Please contact the DPD courier company after you have received your delivery confirmation email from them.

When placing your order, we suggest that you provide the delivery address where you are most likely to be during the aforementioned DPD courier hours.

If you have a customer account, log in and go to Order history and details. There you can easily check the current status of your order.

If you do not have a customer account the current status of your order can be checked on the page: Order Tracking.

The courier company DPD usually delivers your order within 1-2 working days from the day they collect your parcel from us. Once the waybill has been prepared, you will receive a tracking number from us so you can check the current status of your parcel on the DPD website.

Check the current status of your parcel on the DPD website.

As a standard, parcels are delivered to the selected Parcel Machine within 1 working day of being collected by InPost from our warehouse. Once the waybill has been prepared, we will give you its number so you can check the current status of your parcel on the Inpost website.

Check the status of your parcel on the Inpost website.

The DPD courier will make 2 attempts to deliver your parcel. However, if both attempts are unsuccessful, the parcel will be returned to us.

At the moment we do not offer this service. However, if you have such a need, we suggest that you choose delivery to a Parcel Machine, from which you will collect your parcel at a convenient time for you, within 48h of receiving information from Inpost that the parcel has been placed in a parcel machine (Paczkomaty).

When you collect your parcel from the courier, check that its packaging has not been damaged in transit. In particular, pay attention to the condition of tapes or seals affixed to the parcel. If the packaging of the parcel is damaged, check its contents in the presence of the courier. If, however, the contents are also damaged, do not accept the parcel and, in the presence of the courier, draw up a damage report and contact our Customer Service as soon as possible to clarify the matter.

The DPD courier company will send you an email with the planned delivery date. However, it is not obliged to contact you by telephone.

The DPD courier service will normally deliver your parcel between 09:00 and 17:00. You will be informed of the scheduled delivery time in an email you receive from the DPD shipping company.

To check the current delivery status of your parcel, go to the website of the relevant carrier (DPD or Inpost) and enter the waybill number of your parcel.

You can find the address of the carriers' websites on the Tracking your parcel page.

To cancel your order, please contact our Customer Service. Please note that it may not always be possible to cancel your order. This depends on the current status of your order.

When you collect your parcel from the courier, check that its packaging has not been damaged in transit. In particular, pay attention to the condition of tapes or seals affixed to the parcel. If the packaging of the parcel is damaged, check its contents in the presence of the courier. If, however, the contents are also damaged, do not accept the parcel and, in the presence of the courier, draw up a damage report and contact our Customer Service as soon as possible to clarify the matter.

We often come across a situation where the actual year of the vehicle differs from that entered on the registration certificate, especially with vehicles imported from abroad. Due to oversights that occur on the part of officials when filling in the data in the registration certificate, the vehicle user is misled. It is often the case that in the field where the year of manufacture should be entered by default, the date of first registration of the vehicle is entered, and some discrepancies may arise from this.

To avoid situations in which a part selected by the year of manufacture does not fit, please contact Customer Service directly. Send us the VIN number of your vehicle and we will confirm and inform you of the actual year of manufacture. In this way, you will have confirmed information and be sure of what year of vehicle you need to select when matching parts.

Check all the most important information for your motorbike here.

In most cases, selecting a part by vehicle VIN number guarantees a perfect fit. In cases where a part matched by VIN number does not fit, it may mean that modifications have been made to the motorbike. There must have been interference with the appearance, shape or design of the motorbike and therefore the parts do not fit. Sometimes it can also happen that an engine from another vehicle is fitted to the motorbike and this can also cause incompatibilities and problems with the correct fit of parts. These situations are most common with older cross motorbikes.

If you are planning to buy an aftermarket vehicle, we always suggest asking around and thoroughly checking the condition of the vehicle before you buy, so that you have complete information. Sometimes the person wishing to sell a particular vehicle has reworked it and is trying to conceal certain information so as to sell it on more favorable terms.

Check all the most important information about your motorbike here.

At Sklep.Kawasaki.co.uk we strive to make the returns procedure as smooth as possible, so that anyone returning an item will receive their money back as soon as possible.

A returns form is enclosed with each order, in addition to the sales document (receipt or invoice). In order to speed up the return process, we kindly ask you to complete this form carefully by filling in all the required fields. Then please return the parcel with the form to the address that is given as your returns address. In the case of spare parts and all other products we offer in our shop, please note that, in accordance with current legislation, returned goods must not bear any signs of attempted assembly, installation or use, such as dirt, damage, etc.

Returns are processed by the same method used to pay for the order or, in the case of COD orders, to the bank account indicated on the Return Form.

For more information about your right of withdrawal, please see: Returns and Complaints.

Yes, you can send your return by Paczkomaty, but please make sure that you select a delivery service that delivers the parcel to our location (Kawasaki Online Shop, Warsaw, 6 Gronostaja Street). For more information, please visit the InPost website.

In the case of returning the goods, the cost of sending the order back to the online shop will be borne by the customer. 

In our store, we offer the possibility to return your order within 30 days from the day of receipt of the delivery.

Refunds are made by the same method used to pay for the order or, in the case of cash on delivery orders, to the bank account indicated on the return form. We will send the money as soon as we receive the returned product, no later than within 14 days.

You can make a complaint by telephone, by letter or via our contact form. Remember to describe the reason for your complaint as accurately as possible in your letter or on the contact form, this will allow us to process your complaint more quickly.

Proof of purchase (receipt or VAT invoice) was sent to the e-mail address specified in the order, together with the waybill number.

Tax regulations introduced as of 01.01.2020 do not allow you to change the purchaser data from an individual to company data. Therefore, if you have not provided your VAT ID number and company details when placing your order, we cannot convert your receipt into a VAT Invoice.

To create a user account in the webshop, go to the page: Create an account

If you have forgotten the password to your account, please go to the Password Recovery page and use the password recovery function. If this still does not help, please contact our Customer Service.

The shopping list is your helper to prepare for your shopping. If you don't want to finalise your purchase at the moment, you can create a shopping list from which you can then transfer the products to the Basket and place your order.

Yes, you can enter several delivery addresses in your customer account.

Dane teleadresowe na koncie Klienta, możesz zmienić w zakładce Adresy.

The "My Garage" service allows you to virtually store your vehicles. By adding vehicles to your garage, you can quickly find all the spare parts for your motorbike, scooter or quad.

Demo vehicle sale. Check it out now!