Delivery methods and costs

Delivery methods:

Delivery by DPD courier to your address.

• Standard delivery on weekdays between 9:00am and 5:00pm.
• Before delivery, you will receive an email and SMS with the planned delivery times
• Deliveries are made to the customer's door (<30 kg's) or street level (>30 kg's)

Delivery by InPost courier to your address.

• Standard delivery on weekdays between 8:00am and 5:00pm.
• Before delivery, you will receive an email with the planned delivery times
• Deliveries are made to the customer's door (<30 kg's) or street level (>30 kg's)

Delivery to a selected InPost parcel machine (Paczkomaty)

• Once the parcel has been placed in the parcel machine of your choice, you will receive an SMS and an e-mail with a code enabling you to collect your parcel.
• From receipt of the collection code you have 48 hours to collect it.

Pick up in store

• Collection address: Warsaw, 6 Gronostaja Street (Kabaty)
• Orders can be collected on working days, Monday to Friday from: 9:00-17:00

Delivery costs:

* follow the information you receive from InPost

Order processing time.

The standard delivery time is 3 - 5 working days (counted from the first working day after the day of placing the order), this is the time it takes for the payment to be credited, the order to be prepared and delivery. The lead time for a given product is indicated on its product card. In some cases the lead time may be longer and we will inform you of this after you have placed your order.

Delivery times outside Poland:

What to do if your order has not arrived?

If your order has not arrived at the address you have indicated within 6 working days and the courier has not contacted you about the delivery, be sure to let us know. We will be able to check more quickly where the parcel is and, if necessary, have it searched for. We will give you instructions on how to proceed.