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Order cancellation

Instructions on withdrawal from the contract

The right to withdrawal from the contract

You have the right to withdraw from the contract within 14 days without providing a reason. The deadline expires after 14 days from the moment of taking possession of the purchased products, part of the order or in which a third party other than the carrier and indicated by the states has come into possession of the goods. To withdraw from the contract, you must inform us (Probike sp. z o.o., street Gronostaja 6, 02-786 Warsaw,, telephone +48 22 250 21 51) about your decision by an unequivocal statement. The quickest and easiest method is to simply fill out the returns form which is attached to every order and send the package back to us.

To keep the deadline to withdraw from the contract, you only need is to send us information regarding the effort of your right of withdrawal before its period has expired.

Effects of withdrawal from contract

In the case of withdrawing from the contract we refund all payments received from you, including delivery costs (except for the additional costs resulting from the delivery method chosen by you other than the cheapest delivery method offered by us), immediately, and in any case no later than 14 days from the day, in which we were informed about your decision to exercise the right to withdraw. We will refund your payment using the same payment methods, which you used in the original transaction, unless you have explicitly agreed otherwise; in any case, you don’t incur any fees in connection with this refund.

We will pick up the item. We will bear the cost of returning the item. You are only responsible for the reduction in value of things resulting from using it in a different manner than was necessary to establish the nature, features and functioning of the item.

The right of withdrawal by the consumer is excluded in the case of:

- Contracts, in which the subject of the service is a non-fabricated item, produced according to the consumer’s specifications or to meet his/her individual needs.

- Contract, in which the subject of the service is an elegant item, quick deterioration or having a short expiry date.

-Contracts, in which the subject of the service is delivered in a sealed package, which after opening cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.

-Contracts, in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.

-Contracts, in which the subject of the service is sound or visual recordings/computer programs delivered in a sealed package, if the package was opened after delivery.

-Contracts, in which the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract


(This form should be completed and returned only if you wish to withdraw from the contract)
-Addressee Probike Sp z o.o., Gronostaja 6, 02-768 Warsaw,, Telephone: +48 22 250 21 51
-I/We(*)hereby inform yo(*) about my/our withdrawal from the contract of sale of the following item(*) contract of delivery of the following items(*) work contract involving the performance of the following items(*) /about the provision of the following service(*)

-Date of conclusion of the contract(*)/receiving (*)

-Name & Surename of consumer(s)

-Consumer(‘s) address

-Consumer(‘s) (only if the form is sent in a paper version)


-(*) Delete as appropriate

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